Cisco CCNA Collabration Program

Cisco CCNA Collabration Program


The Cisco CCNA Voice certification is in tremendous demand in the IT market as its credentials can lead you to 10% salary hike, much above the basic CCNA certifications. The professionals should first gain the CCNA credential in order to grab the CCNA Voice certification. CCNA Voice authorizes the candidates with associate level knowledge, and excellent skills in VoIP technologies including IP telephony, IP PBX, handset, voicemail solution, and call control, that are compulsorily necessary for a voice network.

If professionals are interested to focus on and do specialization in Cisco’s distinct voice tools and technologies, then CCNA Voice is perfect for them. With this certification, they can achieve job roles, like voice engineer, voice technologies administrator, and voice manager. The recommended training covers- introducing Cisco Voice and Unified Communications, and they’ve pass 210-060 CICD v1 and 210-065 CIVND v1 examination to get CCNA Voice certification. This certification is applicable for 3 years only.

Who should take this training?

  • Candidates who have basic internetworking knowledge and want to start their career in the Cisco Voice field.
  • This training will help the candidates with basic understanding of VOIP technologies to achieve their valuable Cisco CCNA voice certification.
  • Individuals looking for knowledge to manage their own small-scale VOIP network.

The IPGenius Advantage

  • Candidates will have a hands-on on real Cisco devices.
  • Modern Classroom with hi-tech delivery techniques.
  • Candidates will be provided with hands-on lab workbook.
  • Convenient location for candidates who want in-class training. Our training center is just minutes away from Toronto Airport.

Course Syllabus

Course Detail : 210-060 CICD v1

  • Describe the Characteristics of a Cisco Unified Communications Solution (15%)

    Describe the Cisco Unified Communications components and their functions

    Describe call signaling and media flows

    Describe quality implications of a VoIP network

  • Provision End Users and Associated Devices (24%)

    Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

    Create or modify user accounts for Cisco Unified Communications Manager

    Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI

    Create or modify endpoints for Cisco Unified Communications Manager

    Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

    Describe how calling privileges function and how calling privileges impact system features

    Create or modify directory numbers

    Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration

    Enable end users for Cisco Unified IM and Presence

    Verify user features are operational

  • Configure Voice Messaging and Presence (27%)

    Describe user creation options for voice messaging

    Create or modify user accounts for Cisco Unity Connection

    Describe Cisco Unified IM and Presence

    Configure Cisco Unified IM and Presence

  • Maintain Cisco Unified Communications System (10%)

    Generate CDR and CMR reports

    Generate capacity reports

    Generate usage reports

    Generate RTMT reports to monitor system activities

    Monitor voicemail usage

    Remove unassigned directory numbers

    Perform manual system backup

  • Provide End User Support (24%)

    Verify PSTN connectivity

    Define fault domains using information gathered from end user

    Troubleshoot endpoint issues

    Identify voicemail issues and resolve issues related to user mailboxes

    Describe causes and symptoms of call quality issues

    Reset single devices

    Describe how to use phone applications

Course Detail : 210-065 CIVND v1

  • Video Concepts (21%)

    Describe the functional components of video solutions

    • Provisioning and scheduling Management
    • Video compositing
    • Streaming video
    • Recording and storage
    • Media players
    • Media convergence
    • Media managements
    • Video convergence
  • Endpoint Configuration (32%)

    Describe video product models

    • Mobile devices
    • Desktop systems
    • Multi‐purpose systems
    • Surveillance cameras and encoders 2.1.e Immersive systems
    • Peripherals and add‐ons
    • Cabling connections
    • Digital media players

    Describe environment recommendations

    • Room lighting recommendations
    • Room acoustics recommendations
    • Room power recommendations
    • Room HVAC recommendations
    • Room materials (windows, floor material, wall material, etc.)
    • Room size and background wall
    • Viewing distance
    • Physical security recommendations

    Implement desktop endpoints and surveillance cameras

    • Network settings
    • GUI interface and CLI
    • Control plane
    • Cables
    • Test call
    • User acceptance test
    • Microphone calibration
    • Camera calibration
    • Media playback on PCs

    Describe features and functions

    • Auto collaboration
    • MCU capabilities versus TelePresence Server
    • Audio add in
    • PIP
    • FECC
    • Resolution setting
    • Multi way vs multi‐site
  • Troubleshooting and Support (31%)

    Describe troubleshooting methodologies

    • Cabling
    • Peripherals
    • Network connectivity
    • Registration
    • Call setup
    • Media quality
    • Mid call feature issues

    Collecting system information

    • Logs
    • Status Manage configuration
    • Backups
    • Restore
    • Reset to defaults
    • Password recovery

    Implement key CLI commands

    Monitor events and alerts

  • Conferencing Concepts (16%)

    Describe multi‐point control units

    Describe conferencing features

    • Switching and layout options
    • Cascading
    • Conferencing add‐ons

    Describe scheduling vs adhoc vs on demand features