Cisco CCIE Collabration Program

Cisco CCIE Collabration Program


If you are an industry professional, ready to pursue the CCIE Collaboration certification, you can join the program and the training for the certification is ON SITE video library which is updated by the instructor to make sure the training meets the standards to teach the technologies and pass the CCIE Certification. Any queries and issues are attended by the On-Site lab instructor.

Course Duration and Lab support

The course can be commenced anytime of the choice of the student, and the candidate is given access to the facility 24x7x365 to study at his convenient time. The candidate is given access to the on-site Rack or remotely as per the plan he chooses.

Course Syllabus

Course Details : CCIE Collabration

  • Configure and Troubleshoot Cisco Collaboration Infrastructure (5%)

    Network services

    • DNS
    • DHCP
    • TFTP
    • NTP
    • CDP/LLDP

    Voice and data VLAN

    IP routing in Cisco Collaboration Solutions

    IP multicast

  • Configure and Troubleshoot Cisco Unified Communications Manager (CUCM) (40%)

    CUCM SCCP endpoints

    CUCM MGCP gateways

    CUCM SIP endpoints and trunks

    CUCM H.323 gateways and trunks

    Voice and video codecs

    RTP and RTCP

    Device registration and redundancy

    Codec selection

    CUCM call features

    • Call park
    • Call pickup
    • BLF speed dials
    • Native call queuing
    • Call hunting
    • Meet-Me

    CUCM dial plan

    • Globalized call routing
    • Local route group
    • Time-of-day routing
    • Application dial rules
    • Digit manipulations and presentations

    CUCM media resources

    • TRP
    • MOH
    • CFB Transcoder/MTP
    • Annunciator
    • MRG/MRGL

    CUCM mobility

    • EM/EMCC
    • Device Mobility
    • Mobile Connect

    CUCM serviceability and OS administration

    • Service activation
    • Database replication
    • CDR
    • CMR

    ILS/URI dialing

    • Directory URI
    • ISL topology
    • Blended addressing

    Call Admission Control

    • RSVP
    • SIP preconditions

    SAF and CCD


  • Configure and Troubleshoot Cisco IOS UC Applications and Features (25%)


    CUCME phone registration and features

    • SCCP phones
    • SIP phones

    SRST phone registration and features

    • CME-as-SRST
    • MGCP fallback


    • AA
    • Scripting
    • Voiceview
    • Web inbox
    • MWI
    • VPIM

    CISCO IOS-based call queuing

    CISCO IOS media resources

    • Conferencing
    • Transcoding
    • DSP management
    • MOH


    • Midcall signaling
    • SIP profiles
    • Early/delayed offer
    • DTMF interworking

    Digital voice signaling (T1/E1 PRI)

    • Q.921 and Q.931
    • Caller ID

    Cisco IOS dial plan

    SAF and CCD



  • Configure and Troubleshoot QoS and Security in Cisco Collaboration Solutions (7%)

    QoS: link efficiency

    • LFI
    • MLPPP
    • FRF.12
    • cRTP
    • VAD

    QoS: classification and marking

    • Voice traffic
    • Video traffic

    QoS: congestion management

    • Layer 2 priorities
    • Low latency queue
    • Traffic policing and shaping

    Security: default security features

    Security: toll fraud

  • Configure and Troubleshoot Cisco Unity Connection (10%)

    CUCM integration

    CUCME integration

    Single inbox


    Call handlers

    CUC dial plan

    Directory handlers

    CUC features

    Voicemail networking

  • Configure and Troubleshoot Cisco Unified Contact Center Express (UCCX) (5%)

    UCCX CTI integration

    UCCX ICD functions

    UCCX scripts customization

  • Configure and Troubleshoot Cisco Unified IM Presence (8%)

    CUCM integration

    Cisco Jabber for Windows